yeah, kinda just getting in from VBS
had to check email see if any word from Dell on my above post
Uuugghh, I'm so frustrated with them, that box should never have left the warehouse...
but, update:
DID manage to track down the UPS truck that brought the package - not as sinister as it sounds "ooh, I keep tabs on the UPS truck, ooooh", I just happen to know where it stops before it heads out of town, so I stopped by to ask if/when the driver would be by today. Stopped back by, she checked the truck, no sign of the mouse. She put in her notes the box was damaged, she noticed it damaged when they loaded the truck this AM (uhhh, that's not a red flag?)
anyway, I went through Dell's process online for the evening, but
you can rest assured your hero will be calling and bugging them tomorrow - not only that, I'll be calling and bugging them, too

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