If this arrived from the manufacturer in this condition, would you send it back?

i would at least let them know and see how they respond.if they don't have a reasonable solution (ie discount?) or replacement then i would ask for a full refund..there should be zero flaws in top shelf items in my book.some folks have to save up to buy such nice luxuries,and the quality should reflect that.just my 2 cents..

 

You bought what should have been quality not JUNK....JMHO

Contact seller, if they do not reply and make your happy.

Keep a LOG of attempts to resolve, and if youn paid by CREDIT CARD, Dispute Defective merchandise. Make sell pick up, and pay for return.

 

I've been using a Vulfix boar lately. The knot is 23mm and virtually the entire knot is a big cowlick swirl. At first I was miffed but I kept it and I like it. But that little boar probably cost me what the sales tax was for your Simpson. I think it looks kind of cool, but I really like what Brit said.

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To be clear, I do not own this. A member on another forum is selling it and claims it came from Simpson looking like this. I am dubious. That's all.

 

I wouldn't buy it if it was pictured that way on Simpson's site, but that's a lovely handle.

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i would only buy it if it were heavily discounted..

 

I wouldn't buy any new brush pictured that way from the manufacturer's site, especially a synthetic at Simpson prices.
2nd hand, you sometimes make allowances for use and wear if the price is right.