T&H customer service

I couldn't decide where to post this so if it needs to be moved, please do.


I had emailed Truefitt and Hill to request a sample of the Ultimate Comfort preshave oil and aftershave balm. If they couldn't do that, could they tell me of a store in my area selling these products. I got a reply that I never expected.

In a nutshell, T&H is sending me a sample collection of colognes as well as Ultimate Comfort preshave oil, shaving cream and aftershave balm.

This is far more than I had hoped for. It might seem a small thing to some but it's the small things that can leave a lasting impression on someone.

I had never dealt with T&H before and I am very appreciative of their willingness to accommodate my request.

I'm looking forward to trying out these samples.

 

I went to T&H here in Toronto a month or so ago and had a look at some of their stuff. Nothing really jumped out at me to be honest except maybe the oil. I think it is great that you were able to get some samples!

 

Indeed, something like this is very likely to gain satisfied customers since it's about the entire experience, even how the company is percieved!

Hope the samples are to your satisfaction!

 

Update

My samples came in. It includes:

Ultimate Comfort preshave oil, shaving cream and aftershave balm

Samples of the following colognes:

spanish leather
freshman
trafalgar
west indian limes
grafton
clubman


My thanks to T&H for providing these to me.

Now, does anyone care to opine on the colognes? Which ones have anyone tried and what are your thoughts on them?

 

ive never tried one of their colognes....or trumpers colognes for that fact. I really need to stop speinding all my money in Penhaligons.

 

I like the Spanish Leather...BUT ..I wish all the scents lasted longer on me..

That was VERY nice of T&H..A quality response from a quality company.

Tom

 

About how long does it last?

 

I think two hours...BUT...I will do up some Spanish Leather tomorrow and keep better track of the time. Tho others can smell it on me far longer than I can..
Tom

 

I have never dealt directly with Truefitt & Hill, but I like their products. I really like 1805, too, and Grafton. I have the Ultimate Comfort cream and as balm, which I like too, that came in a gift set I won some time back.

 

I get the same problem. I quickly adjust to the scent and think it's no longer there. The only scent I can smell hours later is Leatherneck by The Gentlemen's Quarter. I can catch whiffs of that 8 hours later.

 

Yeah, I also did get a very generous sample-package from them some time back. had to pay 2 quid for shipping though, but it was more than worth it

 

T&H had it in their website for 2.5 pound but it has since been removed. Probably due to high volume interest.

Penhaligon's sends a nice sample. I called them up a few weeks ago and they sent me their liquid line for free.
Penhaligon's USA number is ... I can't seem to find it just now
DUH!!
Tom

 

That's interesting, because I wrote (two times) to Penhaligon's UK and never even got a reply...

 

Phone is US is: 888 PENHALIGONS (1 888 450 7578)
over the water +44(0) 20 7621 3444

I would keep trying. You never know when a nice person will read the email..
Tom

 

Thanks, but in the meantime I already bought their products I wanted to try - and I wasn't disappointed

 

Ahhhh bit! with a sampler you'll try stuff that you didn't know you liked

Tom

 

that's what I fear

 

Face your fears...Some say
Tom

 

I have Spanish Leather and also find that it lasts only about 2-3 hours.

It's quite unlike Floris Vetiver which will stay with me all day and into the evening.

Too bad because I really like the Spanish Leather.