Shavemac's Customer Service is Tops!

Discussion in 'The Brush' started by SlagleRock, Jan 10, 2009.

  1. SlagleRock

    SlagleRock Member

    I posted in a separate thread about a brush I received from Shavemac. It had a ton of glue residue around the brush (where it is inserted into the handle). I was just curious if anyone had seen this before, with any brush, not just Shavemac.

    I wanted to post an update on this so everyone will know that Shavemac's reputation for fantastic customer service is well deserved.

    I emailed Bernd via the email address on my receipt and within a few hours I received this response from him:


    Absolutely top notch! Most American businesses could learn a little something about customer service from a response like this.

    I tip my hat to Bernd and the fine people at Shavemac!
     
  2. blaireau

    blaireau New Member

    Bernd is a gentleman and takes great pride in his work. I felt sure that he would respond in this way. With a bit of careful trimming, you can have a brush that would make a fantastic gift for a newbie.
     
  3. rodd

    rodd Knotty Boy

    Wow! That is awesome customer service!
     
  4. Padron

    Padron Active Member

    Shavemac does has great customer service, of the few problems I've heard about in the past....they have always made things right and the customers are happy :cool:

    They are quick to get the matter resolved too :) I love their brushes!
     
  5. JayKay

    JayKay 3000 posts and all I got was this lousy title

    That is amazing! Want to send that defective brush this way? :D:D
     
  6. Reformation Student

    Reformation Student New Member

    Fantastic!!

    I've never heard anything but great experiences from Shavemac.
     
  7. s&g'sdad

    s&g'sdad Member

    Nah! He should send it to me.:D

    Aaron
     
  8. Bronco

    Bronco Mac Daddy

    I told ya he would take care of ya!
     
  9. Mr. Igg

    Mr. Igg New Member

    What he said.

    I knew Bernd's reputation was stellar. This was a great example of why.
     

Share This Page