Was putting a new blade in this morning when all of a sudden the top piece just popped off! I've never seen this happen, and it's only about 18 months old... now I have to get another Has anyone had this happen to their razor before?
Never seen it before... I would contact Merkur before buying a new one.. Ive heard theyre good with their customers..
I sent them an email... we'll see if I get any response. In the mean time I have to go get a Mach 3 Serves me right for having only one razor
I've seen this problem posted in other forums before. Seems like there was a few in a row a year or two ago. Merkur should replace it without question.
Didn't think I'd get a reply from them so quickly... Dear Michael, Thank you very much for your email. I am sorry to learn that you have encountered a problem with your MERKUR razor. I will send out a new gold top today by air mail to replace the broken one. Best regards, Anne Rothstein
Wow, That's impressive! Kind of like Zippo's. I will keep this in mind when I shop for my next razor.
It's nice to know that there are a few companies, albeit a growing minority, that stand by their products.
Very cool of them. I have no interest in picking up a new one like that. But good to see that they back their product so well. Fuzzy
Had to use the mach 3 this morning... ugh, felt like I was ripping the hair out of my face. Especially since I didn't shave yesterday due to no razor.
I had a rotation... I sold them to buy more soaps because I was only using the one slant all the time that plan kind of came back to bite me obviously... maybe I'll have to resell one of the soaps to get another razor.. Penhaligon's English Fern (tallow formula) anyone?
I have that exact problem with rare Personna Precision DE adjustable. The center post is cracking at the cap and is loose. I stopped using it before it actually broke off. I wish I could get it fixed.
That is a pretty good feeling that Merkur is taking care of its customers like this! I feel good to know that I have their support.
Forgot to post that It arrived Thursday, pretty good turn around I think for shipping from Europe. Everything is back to normal! Although now I need to figure out what to get as a backup.
You said yourself you only used the slant - maybe buy a chrome one... then you have a spare razor and you're rewarding Merkur's excellent treatment of your problem with an additional sale.