Product Range: Very interesting line. Very nice prices. Home brands are a plus. 10 here for the variation. Competitiveness: The range is diverse and the seasonal offerings are attractive. Also a 10. Packaging and shipping: See below. Website Presence: Very VERY easy to use and navigate. 10 here. Payment methods: This was a little bit of a pain but easy to figure out given fair time. Customer service: See below. 10/31/2010 - Placed order 11/07/2010 - Website notes all orders placed before the 6th has shipped 11/10/2010 - I miss my "birthday shave" (This is more of a personal issue) 11/13/2010 - Find out that Ray is in the hospital 11/14/2010 - Email 11/17/2010 - Ray is out 11/18/2010 - Call 11/19/2010 - Call 11/20/2010 - Call 11/21/2010 - Paypal Claim 12/01/2010 - Fund reversal I can understand a medical emergency but a full month was unacceptable to me. Especially after noting orders have shipped. Nobody working at the store picked up my calls. Nobody contacted me. Nobody sent me a package. Nobody reversed any funds. I trust Ray's circumstances but hardly agree with his methods of taking on his financial agreements. OK--It's only shaving supplies, BUT this is money that was entitled to me and that I tendered for services that were not fulfilled. I had some rather nasty remarks from some of his friends for making a fuss about this. Ray will have my business when I can assure he is fully capable of rendering full services again. Just wanted to share this experience.