The other day, it was freezing cold in our office building. I had the janitor check the heater in the basement, and he said it was working. We were all scratching our heads since none of the offices were getting any heat. "Why don't you call old man Jeff, the previous janitor? He still does plumbing work," someone suggested. "Oh, no, not Jeff! He should have retired years ago!" I replied. "But we need heat ASAP -- people are wearing their heavy coats in the office." Well, I reluctantly called in old man Jeff. He arrived in about a half hour. He walked down to the basement, went into one of the rooms, took out his wrench, and tapped 4 times - 1 - 2 - 3 - 4 - on one of the pipes. "Call them and see if the heat is coming up," he said. I called, and sure enough, everything was back to normal. "How much do I owe you, Jeff?" I asked. "$1,000", he said. "What?! $1,000 for tapping on the pipe?" Jeff replied, "No. $1 for tapping on the pipe. $999 for knowing which pipe to tap."
That's not a joke. That's a true story of Charles Steinmetz and Henry Ford. https://www.reddit.com/r/todayilear...il_henry_ford_once_balked_at_paying_10000_to/ https://www.labmanager.com/effective-knowledge-management-tools-and-techniques-2833
I love this story—it’s so true how the right person can solve a problem in minutes. This reminds me of a time I had to call a plumber Las Vegas for a similar "magic touch" fix. We’d been trying everything to get our office bathroom water pressure back, but nothing worked. So, in comes this plumber—looks around for maybe five minutes, then tightens one tiny valve in a spot we’d completely missed, and suddenly everything’s working perfectly.
