Decided to take a new puck of I Coloniali and grate it, photographing my procedure: Here's the new puck. Notice that it is dryish and doesn't fit well in the clay container. Puck removed: (Never cared for these shapes) You'll need a box grater. Additionally, if you own an espresso tamper, that'll make this process easier. Grate the puck, using the finest side. My wife said to me: "That looks like cheese" Now we start the pressing process. You can use your fingers to get it started, then I cover the soap with plastic wrap and press it with the tamper. All of the product pressed back into the bowl: Ready for a good blooming and lathering. The grating reveals the moister parts of the soap. I think Randy, your puck is in dire need of moisture.