Mongoose Owners Razor Society (MORS)

Update

I received the replacement today. The bottom plate has dings. Top plate has one small scratch. Handle has few blemishes.

Also, Overall finish looks couple of notches rougher than previous one I sent back. It looks "Matte finish", not "Satin". Rough to touch like sandpaper.

I don't know what to say. I don't want to be a difficult customer, but this is now getting frustrating for me. The only positive side is their pleasant customer service.

 

I don't think your expectations to have a flawless, new razor delivered when buying directly from the vendor is unreasonable...that is quite honestly what you should expect - and demand.
I also must say that this slew of poor quality razors lately, as been shown here in this thread, is very troublesome.
If I was not a current owner I am not sure I would consider the razor right now - or until they can get this resolved. It is simply not acceptable.

 

When I sent mine back I received a message saying that as soon as they received it refunds would be paid and the replacement would be sent. When I allowed that I was showing the package had been delivered the message back was that someone didn't check the mail and they had indeed received it and the replacement would be sent. A few days later I received the replacement and all was well.....

 

Would I go through this rigmarole again? Sadly probably not.

 

I did have the same experience.
Sent it in, they confirmed they received it, refunded my shipping and shipped out a replacement razor (that was in very good condition..sure they box was a bit banged up but at that point I didn't care too much about that ).

I wonder what the return/replacement percentage is these days compared to a year ago.

 

I would send an email and ask Matt to personally inspect the replacement razor before shipping.

 

Props on quoting ones own post

 

Especially after the 12 odd weeks I waited in the first place...

 

Has the distribution center been moved to outside of Florida? Maybe Matt is not in the same location as where the razors goes out from? Or did it all move..?
I have some fuzzy recollection of this but can't remember the details. Maybe someone here knows

 

Yep! Did it twice actually!

 

Maverick

 

Wow that looks horrible. it should not feel like sandpaper and also should not have the dings especially when you already had a problem and they sent you a replacement which is in worse shape. Not sure what to tell you sucker4cologne but maybe email them and let them know. I'm sorry to see a lot of people having this kind of experience with them.

 

I sent an email about 3 hours ago. Let's see.

If I was running such business, I would inspect each part twice before sending it to my customers. Especially when it costs this kind of money.

I wonder what happens to the returned razors, because I don't see them selling any "seconds". I think they just send it to another customer hoping they won't notice the cosmetic issues.

 

If that was my replacement razor I'd be on the phone with them quicker than you can say 'unacceptable' asking them what they could do to put this right.
I'm not sure I'd even accept the process of sending it in...waiting for their acceptance....have them send out a replacement - I'd ask for a replacement to be issued immediately and that it was hand-inspected before it left their site.

 

Does all this mean my early model (B2) goes up in value?? Kinda like my pre 64 model 70??

 

I don't think there was ever a distribution center as such. Early on all the razors were sent to Matt and Bruce in Florida, inspected and then shipped. It appears that many of the razors are shipped straight from manufacturing.

I know my AlumiGoose was shipped from MA while Mark's was shipped from FL.

 

Sorry to hear of your continued troubles. very sad when big dollars are being laid down for these razors.

 

Yeah maybe a DC was a bit too 'big' I guess I meant where the majority of them gets shipped out of.
It would be an interesting explanation that maybe six months ago, or so, the razors started to be drop shipped from the plant to the customer.
Bad plant QC...bad!

 

I know what you mean. I'm glad I got my B2. I was lucky that the AlumiGoose was delivered with no problems. Also 2 other members here got their B3 razors in with no problems. I hope everyone gets the issues resolved.