Mongoose Owners Razor Society (MORS)

I have been waiting for this replacement since 8th December. I'm pretty sure they will email me saying I have to wait for next batch...AGAIN!

 

No

 

Honestly I think you should say EXACTLY everything you said in your posts here in the email to them. They need to get the message across. They are NOT doing people favors by selling them razors (it looks like it's their way however). People are paying top dollar to buy them. They're not free. And about the "returned" razors, I'm not sure maybe you are correct about them just sending it to someone else. Who knows. But you need to ask those directly to them and get answers because we on this thread are on the same boat as you. Clueless.

 

Do they have a phone number? I'd love to give them a call and have a little chat. I emailed hours ago and still no response.

You are right, Vincene. All this happening they are never apologetic in their email. They do act as if they are doing people favors.

 

I looked back through everything I had such as invoices and emails and I can't find a phone number.

 

I couldn't find a phone number for them either.
It is holiday season though so it's possible they are shut down all week.
Another way of reaching out to them is via their FB page

 

I got some answers from them. They blamed "holiday demand". Orders and requests were beyond their capacity and "more than usual" pieces slipped through their QC. After reading their email, I get a vibe that they know they have been a mess lately and they are trying their best to avoid this in future.

As for replacement, they claim they have nothing in stock right now. Seems like I'll have to wait, yet again. Judging from past, I'm guessing this will be another 3-4 weeks.

Meanwhile my Injector collection continues to grow. If Mongoose is even a little bit better than my Injectors, this whole frustration will be worth it.

 

I would have asked for a refund. holiday demand is just an excuse. All they have to do is look at the razor just ONE time before putting it in the box to ship out. That's all! Takes 30 seconds for each razor. Like you pointed out before sucker4cologne, I also wonder what they do with the "returned" razors? Do they ship them out to another unlucky customer or what? So did they ask you to send the replacement back as well?

 

I also don't quite understand why they didn't offer a full refund and then commit to contact you as soon as there is one in stock for you to purchase.

 

Yes they asked to send it back and I did. Of course holiday demand is an excuse and they are probably lying about out of stock part because they don't want to wait list someone else who has just paid their invoice(new customer). It's probably convenient to lie and wait list me(old customer) for the 3rd time.

+1.

 

I guess they're going for "quantity over quality"

 

That is not an excuse for bad quality. Look at Above the Tie razors. They produce more razors than any other premium razor maker. I have never seen anyone complain about their QC in entire 3 years of their existence.

 

There is an interesting article about ATT and the machine shop that produces their razors. Apparently it's much harder to get right than I realized. I'll try to find a link. Also keep in mind that ATT does not strive for a high level of finish inside the top plate. There have been some that were disappointed in the remaining machine marks. If you ever get a chance to see or use a Wolfman razor you'll truly see a piece of art produced by a one man shop.

There are regular listings for Mongoose razors for sale on other forums. Were I buying today I would strongly consider buying this way to avoid hassles.

 

True but unfortunately that's how it's been with them especially when their excuse is holiday demand (make more time to inspect each razor before shipping then). Above the tie and Wolfman are stainless steel razors machined to perfection. In your situation I think I would have asked for a refund, then would go and buy one from various shaving forums or groups. That way you can see the actual picture of the mongoose you're about to buy and you'll probably have it in a few days and not weeks hoping if the 3rd time you'll get a decent one. But that's just me.

 

If you were my customer, I'd send you a razor from my personal stash and a giftcard to MassagesRus for your trouble.

 

I agree.

 

Forget about that, they haven't even answered my question about when will they get it back in stock. Meanwhile they have my funds in their possession since last ONE month. All they have to say is "sorry"!

 

I was fortunate to get one recently that is in good condition. It has a very minor blemish on the handle that I plan to buff out. I am thankful. I hope those who have issues with theirs get them resolved soon.

 

I finally got mine right before Christmas and for the most part it is up to par. Would it be considered a B3? I waited for about two weeks for it. Besides so minor machine buffing lines, it's pretty solid. I was most concerned with pitting and the bars lining up on the head, but it seems I am one of the lucky ones. My father is a machinist and I finally got him to make a custom handle for my Parker DE head and it turns out it fits the Mongoose head as well! Would anyone be interested in custom stainless steel handles?

 

I would bet that if you told them that you would like a refund because of the way they have handled this transaction and said you were no longer interested in purchasing the razor that sucker would ship the next day. Did you use PayPal? Myself I would have done just that. Give me the razor or give me the money.......