Please do that. There have been numerous recent reports from backers of problems with getting refunds. For example here is a recent post from the KS comments section: Sorry to be here again but I’ve sent over ten emails to firstname.lastname@example.org. I have received only 3 replies and the last one guaranteed a refund within 24 hours. That was four days ago. Can you please respond to my emails and process the refund I requested a month ago? Rockwell responded to this request on the comments board with a very obtuse, convoluted explanation as to why the refund request wasn't fulfilled, but of course promised it would be. Either incompetence has reached new heights, or something is rotten in Denmark (or Canada).