My recently purchased Thater is shedding, and not just a little. I lose between 20 and 25 bristles with each use. I have never abused this (or any) shave brush. Can anyone give their two cents if how I can proceed. The store which I bought it from has shuttered, and i cannot find any information for Thater customer service. Please help, it makes me sad to look at it. Thank you. Sent from my SM-G930V using Tapatalk
Thank you for the link. I sent an message to Thater through this link about 1 week ago, and now waiting for their response. I appreciate your effort. Sent from my SM-G930V using Tapatalk
Good luck, you'll need it. Thater customer service has the worst reputation of any shave brush manufacturer. (Unless that has changed in the last ten years?)
Ah, no. It's not just you. Here's the thing, all brushes shed. New brushes shed quite a bit as all the hairs that are not epoxied in fall out. This is normal. Some bushes will shed a couple hairs every single time they are used. This is unusual and upsetting to the owner, but still 'normal.' Hairs falling out in clumps is not normal, and is a warranty issue. But the warranty is void if they decide you have used it with water hotter than 40°C/104°F. (That's 5.4°F hotter than the human body. Most people would consider that lukewarm). Or if you face lather. You might find this an interesting read.>>> https://www.badgerandblade.com/foru...buy-another-thater-brush-see-post-200.273504/
I honestly feel you are probably still just losing lose hairs, and if Thater does respond to you, they will probably say the same.
That link led to a discussion of face soaps...not sure if that was the intention. I definitely lose 20 hairs or more per use. Never had this prob with any of my other four brushes. Had the Thater for a year. I use it about once every three months hoping for a miracle but now I'm done. Sent from my SM-G930V using Tapatalk
It should have taken you to a thater warranty thread. Google "I will never buy another thater brush".
i don't see myself purchasing a thater.having seen some nice handles i was intrigued.maybe a reknotted one in the future, customer service is a must for me even if the product is a little iffy by nature.i will stick with simpsons or custom built brushes for now..
My Thäter "Premium Boar" was the WORST brush I ever purchased. However, I had a really nice Thäter Fünf, which never shed a single hair.
It did. As I read it, there is absolutely nothing wrong with that brush. Other people in the thread even mention the same behavior in other makes (not shedding in this case.) So they directed him back to the retailer. That doesn't seem unreasonable to me. If I were a manufacturer, I would do exactly the same thing - stick to manufacturing, and let the retailers deal with the retail customers. The website even states in so many words that they are a business-to-business operation. Of course, that's not an option in the case at hand. It's possible that they would deal directly with the customer since the retailer is closed. It's also possible that they would ask you to go through another retailer that is at least on the same continent. In which case they should at least direct you to one. Unfortunately having had the brush for a year doesn't help your case any. And if you really only used it once every three months, then that's four uses? A proper hreak in may be all it needs. And it would be reasonable to ask you to do that before you call the brush defective.
Thanks for the response. I had broken it in initially using it approximately a dozen times in two months. After I noticed the shedding, which went from one to 5 to 10 to 20 bristles i began to stop using it. This is when I contacted the now defunct retailer. Subsequently I then used it once every three months, confirming it was still shedding. Now trying to contact Thater directly, b ou t haven't had any reply. Sent from my SM-G930V using Tapatalk
If they don't take care of you, and you like the brush that much you can always get a reknot. I'm sure you could contact one of the guys on here be it @Enrico or maybe @jimjo1031 . Or you can send it to Shavemac, as they reknot brushes as well. I know it may not be cheap, but it's always good to have a back up plan.
Ohhhhh, the handles are nice. For between $150-$350 a brush, they should be superb. Tooooo mucho for me.
Here are a couple of photos of the Thater brush that is shedding. I used it yesterday again and once again lost 20 hairs. The handle is indeed in good shape and is a candidate for a re-knot. The Shavemac website stated that the labor was 9.90 Euro, but no statement as to the parts cost. Seems a long way off from $350, but what do I know. At this point I was hoping that it could be repaired with what is there but I guess I will wait and see. Sent from my SM-G930V using Tapatalk
